Cancellation Policy

Standard Cancellations

     

• Full Refund:  A full refund will be provided if the booking is cancelled at least 28 days prior to the scheduled check-in date.
• Partial Refund:  If cancelled between 7 and 28 days before the scheduled check-in date, 50% of the total booking cost will be refunded.
• No Refund:  Cancellations made within 7 days of the scheduled check-in date, or failure to arrive without prior notice, are non-refundable.

Refund Processing

• Where applicable, refunds will be issued to the original method of payment.
• Please allow 7–14 working days for the refund to appear in your account, depending on your bank or payment provider.

Force Majeure

• In the event of unforeseen circumstances beyond the control of either party (including, but not limited to, natural disasters, government restrictions or other emergencies), we will work with you in good faith to find a reasonable solution. This may include rescheduling or offering a partial refund, at our discretion.